According to reports, a Starbucks employee in Philadelphia has been fired after smacking a customer in the face with a wet rag. Apparently, the customer complained about an incorrect drink order and things escalated quickly.
Starbucks is offering free coffee to front-line workers as COVID-19 cases surge across the United States. The same promotion was offered earlier in the year and the coffee chain has brought it back to support those fighting the pandemic from the front.
A former barista who worked at Starbucks during college decided to come clean about what goes on behind the counter, why they spell your name wrong and what employees really think about their customers.